Cancellation Policy

Cancellation Policy

We understand that circumstances may change, and you might need to cancel your order. To ensure a smooth experience, please review our cancellation policy below:

Cancellation Window:

You can cancel your order within 12 hours of placing it, free of charge, provided the order hasn’t already been processed and shipped.

How to Cancel:

  • Before Shipment:
    • Go to “My Orders” in your account.
    • Locate the order you wish to cancel and click “Cancel Order.”
    • Confirm the cancellation.
  • After Shipment:
    • Unfortunately, we cannot guarantee cancellation of orders once they have been shipped. However, you can still follow the return process outlined in our link to Return Policy – Return Policy – CinemaPlex


  • If you cancel your order within the specified timeframe, you will receive a full refund for the purchase price, including any applicable taxes.
  • Refunds will be processed through the original payment method used within14 business days.


  • We may not be able to accommodate cancellations for certain personalized or custom-made items.
  • If you are unsure whether your order qualifies for cancellation, please contact us before placing your order.

Contact Us:

If you have any questions or require assistance with cancelling your order, please don’t hesitate to contact us at or 9885849555.

Please Note:

  • We reserve the right to modify this cancellation policy at any time without prior notice.
  • This policy applies to all orders placed on our website.

By following these guidelines, you can ensure a clear and informative cancellation policy for your customers.