Cancellation Policy
We understand that circumstances may change, and you might need to cancel your order. To ensure a smooth experience, please review our cancellation policy below:
Cancellation Window:
You can cancel your order within 12 hours of placing it, free of charge, provided the order hasn’t already been processed and shipped.
How to Cancel:
- Before Shipment:
- Go to “My Orders” in your account.
- Locate the order you wish to cancel and click “Cancel Order.”
- Confirm the cancellation.
- After Shipment:
- Unfortunately, we cannot guarantee cancellation of orders once they have been shipped. However, you can still follow the return process outlined in our link to Return Policy – Return Policy – CinemaPlex
Refunds:
- If you cancel your order within the specified timeframe, you will receive a full refund for the purchase price, including any applicable taxes.
- Refunds will be processed through the original payment method used within14 business days.
Exceptions:
- We may not be able to accommodate cancellations for certain personalized or custom-made items.
- If you are unsure whether your order qualifies for cancellation, please contact us before placing your order.
Contact Us:
If you have any questions or require assistance with cancelling your order, please don’t hesitate to contact us at info@cinemaplex.in or 9885849555.
Please Note:
- We reserve the right to modify this cancellation policy at any time without prior notice.
- This policy applies to all orders placed on our website.
By following these guidelines, you can ensure a clear and informative cancellation policy for your customers.