At Element Six Design Build, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to help with our straightforward and customer-friendly Return Policy.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by the original receipt or proof of purchase.
Initiating a Return
To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us at info@cinemaplex.in or 9885849555. Our dedicated support team will guide you through the return process and provide you with a return authorization (RA) number.
Return Authorization (RA) Number
Please note that all returns must be accompanied by a valid RA number, which helps us track and process your return efficiently. Any returns received without a proper RA number may be subject to delays in processing.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your return.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that refunds may take some time to reflect in your account, depending on your financial institution.
Exchanges
If you wish to exchange an item, please contact our customer service team to discuss the details. We will guide you through the exchange process and provide you with instructions on how to return the original item.
Non-Returnable Items
Certain items are non-returnable, including:
- Cables
- Acessories
- Acoustic Materials
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or provide a refund, depending on the circumstances.
Contact Us
If you have any questions or concerns about our Return Policy, please feel free to reach out to our customer service team atinfo@cinemaplex.in or 9885849555. We are here to assist you and ensure your shopping experience with Cinemaplex – A Unit of Element Six Design Build is a positive one.
Thank you for choosing Cinemaplex. We appreciate your trust, and we are committed to making your shopping experience enjoyable and worry-free.
