At Element Six Design Build, we are committed to ensuring your satisfaction with our products and services. Our Refunds and Compensation policy is designed to provide you with clear guidelines on situations where refunds or compensation may be applicable.
Refund Policy
1. Unfulfilled Orders: In the rare event that we are unable to fulfill your order, we will promptly initiate a refund for the full purchase amount, including any shipping fees. You will be notified of the refund via email, and the funds will be credited to your original payment method.
2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will guide you through the return process, and upon inspection of the returned item, we will offer a replacement or a full refund, including return shipping costs.
3. Incorrect Item Received: In the event that you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent to you, and if necessary, provide a prepaid return label for the incorrect item.
4. Change of Mind: If you change your mind about a purchase, we understand. Contact our customer service team within 2 days of receiving your order to discuss the return process. Please note that in such cases, the customer is responsible for return shipping costs, and a restocking fee may apply.
Compensation Policy
1. Late Delivery Compensation: We strive to meet all delivery timelines, but sometimes unforeseen circumstances may cause delays. If your order is significantly delayed, please contact our customer service team. We may offer compensation in the form of a partial refund or a discount on your next purchase.
2. Quality Issues Compensation: If you encounter quality issues with our products that impact your satisfaction, please reach out to us. We may offer compensation, such as a partial refund or a discount on your next order, based on the nature of the issue.
3. Service-related Issues Compensation: For any issues related to our services, please contact our customer service team. We will thoroughly investigate the matter and, if appropriate, provide compensation to ensure your experience with Element Six Design Build is positive and satisfactory.
Contact Us
If you have any concerns or questions about our Refunds and Compensation policy, please do not hesitate to contact our customer service team at info@cinemaplex.in or 9885849555. We value your feedback and are dedicated to resolving any issues promptly and fairly.
Thank you for choosing Cinemaplex- A Unit of Element Six Design Build.. Your satisfaction is our priority, and we are committed to providing a transparent and customer-centric approach to refunds and compensation.